We recommend familiarising yourself with our conditions of hire before reading this
section to be sure of resolving all your queries.
- What is included in the hire price?
See our conditions of hire, number 1.
- What insurance is included in the hire price?
Only compulsory third party insurance.
- Do I need to leave a deposit?
You do not need to leave a deposit, however, if you do not take the SCDW cover then
we will hold the amount of 300 euros on your credit card as a guarantee to cover
any possible damages made to the vehicle and not covered under the compulsory insurance.
- What is SCDW?
SCDW is supplementary insurance which for a modest daily premium covers you for
most of the eventualities that compulsory insurance does not. We recommend taking
it out to cover you against unforeseen events.
- What is your cancellation policy? Is there a charge?
There are no cancellation costs with Centauro so long as you do it through our web-site,
which is why we suggest booking early to guarantee availability and the best price.
- How do I cancel my booking?
The quickest and cheapest way is directly through our web-site. It’s very straightforward.
You only need to have your booking number to hand. Or if you prefer, you can call
one of the booking lines given in the “Contact us” section.
- I’ve paid for my booking online and now need to cancel it.
How do I do this? When will I get my money back?
The moment you cancel, our system registers it and proceeds immediately to refund
you. Although we do the refund straight away, depending on the bank it can sometimes
take several days to appear in your account. If you find it is taking too long to
get to your account, please do not hesitate to email us for the proof of payment.
- I’ve booked a car online but have yet to receive confirmation.
What should I do?
The confirmation voucher should normally be sent to you automatically by email.
Sometimes this can take a few minutes. It could be that you haven’t received it
because it has been marked as spam, and for that reason we ask you to check your
“Deleted Items” box.
If you do not receive your voucher, you can go to our web-site and print it off
by entering your reservation number and email address in the “Manage your booking”
section.
- How do I register an additional driver?
Any additional driver can be registered on collection of the car. They simply need
to bring their driving licence and passport.
- What’s the charge for an additional driver?
See our General Rental Conditions
- Can I hire more than one car with a single booking?
You currently have to make a separate booking for each car that you hire.
- Where is the office I go to in order to pick up the car
I have booked?
Check the service points on our web-site.
- I want to return my car when the office is closed. Is that
possible? Is there a charge?
This is not a problem as we are available 24 hours anyway for collections. You need
to inform the office when you pick up the car so that they can make the relevant
arrangements.
The exceptions where there is no service are:
Valencia Airport: Park the car on the second level of the airport car park, where
you will find a minibus bearing our logo and with an integrated letter box, into
which you should drop the keys. Please also leave the car park ticket within view
in the car.
Ibiza Airport: Park the car in car park P-1. Our van is parked in space G-31; you
should drop the keys into the integrated letter box. Please leave the car park ticket
somewhere visible in the car.
Please note that this service is not available at Palma or Barcelona locations.
- I’m not coming by plane, how can I book?
If you are not flying and are travelling directly to one of our offices, you just
need to write the word “office” in the Flight No. box. If you are coming by plane,
it is very important that you give us your flight number to confirm your arrival
time.
- Can I book over the phone and still get the web price?
We recommend that you book online for reasons of speed and cost.
You can also book by phone but will have to pay a surcharge.
- I need to change some details on my confirmed booking, such
as my passport or flight number. How do I do it?
Any information that you want to change in your booking, apart from the dates, can
be done directly on our web-site.
If you need to change the dates, we recommend making a new booking and then cancelling
your existing one. We would just warn you that the price of your new booking may
have changed depending on availability and proximity to the date of travel.
- Do I get a better price if I book in advance?
Without a doubt, given that our prices are calculated on a daily basis and according
to the availability of our fleet at any given moment.
- Do I have to go to the office in person to extend my hire
period – or can I do it by phone?
To extend your hire period, you need to go to one of our offices or send us a fax/email
with your personal details, asking us for an extension and authorising us to charge
the relevant amount to your credit card.
It is not possible to extend via our web page.
- How can I guarantee the model of my car?
We confirm bookings for a vehicle group not for a specific model of car, as it is
not possible to now the vehicle we are going to hand over to you until your actual
arrival. However, we do guarantee that it will belong to the group booked and have
the same features.
- Methods of payment
Payment can be made either via our web-site (it is a secure site) or on collection
of the vehicle. In both cases it must be by credit card – Visa or Mastercard.
- Can I pay in cash?
We regret that we do not accept payment in cash.
- Can I pay by debit card?
We regret that we do not accept debit cards.
- Can I pay with my credit card if I am not the person who
picks up the car?
Yes, that is acceptable but we require written authorisation from the credit card
holder sent by post, fax or email (see “Contact us” on the web-site). This authorisation
must contain the holder’s full name, the card number and expiry date.
- What are the requirements for the driver as regards age
and driving licence?
See our General Rental Conditions.
- Is there a supplement for younger drivers?
See our General Rental Conditions.
- What are the minimum and maximum ages for hiring a car?
The minimum is 21 and the maximum is 79 years old.
- If I have lost my licence or its renewal is being processed,
can I hire a vehicle?
Yes you can, so long as you provide us with proof that your licence is being renewed.
- What is the petrol policy? Can I return the vehicle with
a full tank?
See our General Rental Conditions.
- How much does a tank of petrol cost?
The cost of fuel varies depending on the model of vehicle, and that can be from
50 to 110 euros per tank. We always ask clients to pay the full cost of fuel at
the beginning of the hire period.
- Will I still be able to have the car if my flight is delayed
and I arrive after the office closes?
Yes because we wait until your flight has arrived. In the event of your flight landing
after 00.00h, there may be an extra charge of 30 €.
- Can I take the car outside Spain? Is there a charge?
This service is only available from our Barcelona location and only for travel to
Andorra/France. From any other location it is not possible. Customers should also
bear in mind that if they do so without authorisation, they will not be covered
by their insurance or eligible for roadside assistance.
- What type of child seats do you have? Are they forward-
or backward-facing?
See our General Rental Conditions.
- Do you provide roof racks?
We do not provide roof racks. We recommend that you check your boot capacity on
our web-site to be sure of adequate storage space.
- Do you provide GPS (satellite navigation) devices?
Yes, we do. Please check our general rental conditions.
- How do I obtain my customer code and password?
You have two options:
If you are already a Centauro customer and you don't remember your password,
click here and then enter the details
requested. If you get the message "There is not a customer with this e-mail address",
please
send us a mail by clicking
here with your name, surname and your passport.
If you prefer, you can just make a reservation and enter your Passport or your Centauro
Customer Number in addition to the mandatory fields. If you do so, our system will
send you an email with you login details (username and password) and your reservation
details.
- How do I become a Gold customer?
You will automatically become a member of our Gold Club on completing your third
direct rental with Centauro. You will receive a welcome email with your user’s key
and password, giving you direct access to the Gold zone on our web-site.
- Can I reserve a car for a friend / relation with my Gold Club
number?
Only if it is an immediate family member, i.e. your partner or children.