Frequently asked questions about Car rental in Spain - FAQ

Frequently asked questions

The following information only refers to locations where Centauro have an office (Barcelona-Valencia-Alicante-Murcia-Malaga- Mallorca-Ibiza Airports, Torrevieja & Benidorm local offices).

We recommend familiarising yourself with our conditions of hire before reading this section to be sure of resolving all your queries.

Reservations & Modifications

I need to change some details on my confirmed booking, flight nº, extras etc., how do I do it?

On our website you can view your reservation and add or change the extras, include the flight number, or pre-pay the reservation.
If you need to change any other details then you will need to contact our reservation department by email (centauro@centauro.net) , including your booking reference number and the details of the changes that you require.

Do I have to go to the office in person to extend my hire period – or can I do it by phone?

To extend your hire period, you need to go to one of our offices.
It is not possible to extend via our web page.

How do I cancel my booking?

You can cancel the reservation directly on our website. Just include the booking number and email address you used when you made the reservation and you then have the option to cancel.
If you are not able to cancel on our website, you can send an email to our reservation department (centauro@centauro.net) and we will do it for you. Please include your booking number.

I’ve paid for my booking online and now need to cancel it. How do I do this? When will I get my money back?

The moment you cancel, our system registers it and proceeds immediately to refund you. Although we do the refund straight away, depending on the bank it can sometimes take several days to appear in your account. If you find it is taking too long to get to your account, please do not hesitate to email us for the proof of payment.

What is your cancellation policy? Is there a charge?

There are no cancellation costs with Centauro so long as you do it through our web-site, which is why we suggest booking early to guarantee availability and the best price.

How can I guarantee the model of my car?

We confirm bookings for a vehicle group not for a specific model of car, as it is not possible to now the vehicle we are going to hand over to you until your actual arrival. However, we do guarantee that it will belong to the group booked and have the same features.

If I have lost my license or its renewal is being processed, can I hire a vehicle?

Yes you can, so long as you provide us with proof that your license is being renewed.

Where is the office I go to in order to pick up the car I have booked?

Centauro offices are located at Barcelona, Alicante, Valencia, Murcia, Malaga, Mallorca & Ibiza airports, Torrevieja & Benidorm local offices.
All other offices are serviced by Centauro partner companies made at any destination, both national and international.
Once you have started the reservation process and have selected your collection point you can then view all the details for your booking such as prices, availability, office details, opening times and lots of other information you may need.

I want to return my car when the office is closed. Is that possible? Is there a charge?

This is not a problem as we are available 24 hours anyway for collections. You need to inform the office when you pick up the car so that they can make the relevant arrangements.

The exceptions where there is no service are:
Valencia Airport: Park the car on the second level of the airport car park, where you will find a minibus bearing our logo and with an integrated letter box, into which you should drop the keys. Please also leave the car park ticket within view in the car.
Ibiza Airport: Park the car in car park P-1. Our van is parked in space G-31; you should drop the keys into the integrated letter box. Please leave the car park ticket somewhere visible in the car.

Please note that this service is not available at Palma or Barcelona locations.

I’m not coming by plane, how can I book?

If you are not flying and are travelling directly to one of our offices, you just need to write the word “office” in the Flight No. box. If you are coming by plane, it is very important that you give us your flight number to confirm your arrival time.

Will I still be able to have the car if my flight is delayed and I arrive after the office closes?

Yes because we wait until your flight has arrived. In the event of your flight landing after 00.00h, there may be an extra charge of 30 €.

How do I obtain my customer code and password?

You have two options:

If you are already a Centauro customer and you don't remember your password, click here and then enter the details requested. If you get the message "There is not a customer with this e-mail address", please send us a mail by clicking here with your name, surname and your passport.
If you prefer, you can just make a reservation and enter your Passport or your Centauro Customer Number in addition to the mandatory fields. If you do so, our system will send you an email with you login details (username and password) and your reservation details.
If you are a new to Centauro, to get your Customer number all you need to do is to log onto our webpage and make a reservation. Shortly after we will send by email your customer number & password.

I need to change my personal details, how do I do this?

Go to the Client area
If you need assistance, then please send an email to our reservation department (centauro@centauro.net) giving details of your client number and the details to change.

Can I hire more than one car with a single booking?

You currently have to make a separate booking for each car that you hire.

I’ve booked a car online but have yet to receive confirmation. What should I do?

The confirmation voucher should normally be sent to you automatically by email. Sometimes this can take a few minutes. It could be that you haven’t received it because it has been marked as spam, and for that reason we ask you to check your “Deleted Items” box. If you do not receive your voucher, you can go to our website and print it off by entering your reservation number and email address in the “Customer Login/My Bookings’” section.

Can I book over the phone and still get the web price?

We recommend that you book online for reasons of speed and cost. You can also book by phone but will have to pay a surcharge.

Will I still be able to have the car if my flight is delayed and I arrive after the office closes?

Yes because we wait until your flight has arrived. In the event of your flight landing after 00.00h, there may be an extra charge of 30€

Can I take the car outside Spain? Is there a charge?

Vehicles collected at any of our locations cannot be taken on any ferry between the Balearic Islands, Ceuta, Melilla and/or the mainland. From our Mainland offices only, vehicles can be taken outside of Spain to Andorra/France/Portugal only. CHARGE APPLIES. Customers should also bear in mind that if they do so without authorization, they will not be covered by their insurance or eligible for roadside assistance.

Precios & Insurance

What is included in the hire price?

See our conditions of hire (Point 1)

What insurance is included in the hire price?

Only compulsory third party insurance.

What is SCDW?

SCDW is supplementary insurance which for a modest daily premium covers you for most of the eventualities that compulsory insurance does not. We recommend taking it out to cover you against unforeseen events.

Do I need to leave a deposit?

If you do not take the full SCDW insurance cover then we will block on your credit card the amount of 600-800€ depending on the vehicle type reserved to cover any possible damages to the car. For more information see our conditions.

Once the rental has been finalized then the amount is automatically returned to you. You will not see any charge or refund on your account as this does not generate any movement.

Can I take the car outside Spain? Is there a charge?

Vehicles collected at any of our locations cannot be taken on any ferry between the Balearic Islands, Ceuta, Melilla and/or the mainland. From our Mainland offices only, vehicles can be taken outside of Spain to Andorra/France/Portugal only. CHARGE APPLIES. Customers should also bear in mind that if they do so without authorization, they will not be covered by their insurance or eligible for roadside assistance.

Do I get a better price if I book in advance?

Without a doubt, given that our prices are calculated on a daily basis and according to the availability of our fleet at any given moment.

Payment

Methods of payment

Payment can be made either via our web-site (it is a secure site) or on collection of the vehicle. In both cases it must be by credit card – Visa or Mastercard.

Can I pay in cash?

Yes, we do accept cash for payment of the car hire along with a credit card (NOT DEBIT) as a guarantee

Can I pay by debit card?

Yes, with the condition that you take out the Full SCDW insurance and a deposit of 300€ will also be charged to the card and returned at the end of the rental.

Can I pay with my credit card if I am not the person who picks up the car?

Yes, that is acceptable but we require written authorization from the credit card holder. The authorization can be sent via email to our reservation department with details of the card and the amount to be charged. We do not need the card on arrival.
The details we need are: Booking reference number, the cardholder name, person to be authorized, credit card name, credit card number and validity to date.

For example: I John Smith authorize the charges on my credit card number 1234-1234-1234-1234 with expiry date 05/16 all charges relating to reservation number XXXXXX-XXXXXX in the name of Mary Jones.

Extras & other products

How do I register an additional driver?

Any additional drivers can be registered on collection of the car. They simply need to bring their driving license and Passport.. Alternatively, this can be done on our website, under ‘My Bookings’ choosing the option ‘Change Extras’

What’s the charge for an additional driver?

Each additional drive will have a charge of 4€ per day with a minimum charge of 12€ and maximum charge of 40€.

What are the requirements for the driver as regards age and driving license?

All drivers must be in possession of a valid driving license for use in the European Community and with a minimum driving experience of 1 year. Minimum age is 21 years with 1 year driving experience, maximum age is 79 years.

Is there a supplement for younger drivers?

Young driver supplement: Between 21 & 24 years there is a charge of 3€ per day. Minimum charge of 9€ maximum 42€.

What type of child seats do you have? Are they forward or backward-facing?

Baby Seats: 0 - 13 months.
Child Seats: 13 months - 3 years
Booster Seats: 3 – 7 years

All types of child seats and booster seats are made to European safety standards and are available subject to availability for 5€ per day with a maximum charge of 60€ per seat.

Do you provide GPS (satellite navigation) devices?

Yes, we do provide GPS devices. The price per day is 8€ with a maximum charge of 80€. We also hold a deposit of 100€.

Do you provide roof racks?

We do not provide roof racks. We recommend that you check your boot capacity on our web-site to be sure of adequate storage space.

Petrol

What is the petrol policy? Can I return the vehicle with a full tank?

See our General Rental Conditions.

How much does a tank of petrol cost?

The cost of fuel varies depending on the model of vehicle, and that can be from 60€ to 130€ per tank. We always ask clients to pay the full cost of fuel at the beginning of the hire period.

Gold Club

How do I become a Gold customer?

You will automatically become a member of our Gold Club on completing your third direct rental with Centauro. You will receive a welcome email with your user’s key and password, giving you direct access to the Gold zone on our web-site.