Quality Policy
CENTAURO RENT A CAR S.L is a car rental company without drivers.
CENTAURO RENT A CAR S.L. management bears the highest level of responsibility for
the quality of the company and therefore establishes the Quality Policy that the
company must follow and sets the goals it must reach according to such policy.
This policy’s end goal is to ensure the provision of service according to the requirements
and needs of its customers, should form part of the company’s culture and should
be known and understood by all employees. For this to occur, quality objectives
are planned that are reviewed and evaluated on a periodic basis by management, their
effectiveness measured, and necessary steps are taken to promote continual improvement.
The CENTAURO Quality Policy is based on the following ideas:
- Reaffirm CENTAURO’s leadership position in the market sector.
- Have the necessary resources to achieve the planned objectives.
- Achieve full satisfaction of clients through knowledge of their needs, quality of
products and service provided.
- Meet the Customers’ needs, both legal and procedural.
- Create a compact and professional team that is perfectly integrated within the company’s
philosophy.
- Attend to complaints and suggestions of our customers and collaborators which lead
to an improvement whose impact will be perceived by the end customer.
- Meet established Quality objectives through continual improvement of our operations
and processes.
- Make the Quality System an unalienable foundation of our behavior.
- Take care that our management meets demands and is always compliant with environmental
care and resource savings.
In line with this policy, the most significant objectives to attain in the short
and medium term are:
- Increase our customer satisfaction level.
- Acquire and continue to hold a Quality System Certification by an accredited body
with recognized prestige. In this way, CENTAURA shall demonstrate the quality of
its products and service to its customers and thereby reach a leadership position
in the search for excellence in our service based on the ISO 9001-2008 standard.
- Attain a highly qualified staff that feels involved in the company’s Quality Policy
so that all employees meet the proposed objectives and thereby continually improve
the Quality system’s main pillar.
Erik Devesa
General Director, Sales Department
Centauro Rent A Car S.L.
15/01/10